These Terms of Service (the "Terms") govern your access to and use of the websites, cloud infrastructure, hosting, domain and related services (the "Services") provided by Melonslab, a trade name of Hypefox AB (org. no. 559570-6416, VAT SE559570641601), with its registered office at Hyllie Stationstorg 31, 215 32 Malmö, Sweden ("we", "us", "our"). By creating an account, placing an order or using the Services, you accept these Terms.
1. Eligibility and your account
You must be at least 18 years old and able to enter into a binding agreement to use the Services. You agree to provide accurate, current and complete information and to keep it up to date.
You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorised use.
2. The Services
We provide cloud compute, hosting, domain registration and related infrastructure services. We may add, change or discontinue features from time to time.
Availability commitments, uptime targets and related remedies are set out separately in our Service Level Agreement and do not form part of these Terms.
3. Acceptable use
Your use of the Services must comply with our Fair Use Policy and all applicable laws. You may not use the Services to host or transmit unlawful, infringing or harmful content, or in a way that disrupts the platform or other customers.
We may investigate suspected violations and suspend or remove content or access where necessary to protect the platform, our customers or third parties.
4. Abuse reports and remediation
We receive and act on abuse reports concerning activity on our network, in line with our Fair Use Policy. Where a report is serious enough, we will forward it to you and ask you to resolve the underlying issue. You will normally have up to 24 hours to remediate, but we expect issues to be addressed as close to immediately as possible on receipt — serious problems cannot wait, and we may act before the 24-hour period ends where an issue is severe, ongoing, unlawful, or puts our network, our other customers or third parties at risk.
We treat email abuse and spam with particular seriousness, because they directly affect the reputation of our IP space and therefore every customer who relies on it. If spam or related abuse originates from your service — for example through improper moderation, compromised accounts or a misconfigured mail server — we reserve the right to block or filter the relevant email ports, and to suspend or terminate the service where the problem recurs or is not promptly fixed. Protecting the reputation and deliverability of our IP space is a priority for us.
5. Fees, billing and taxes
Prices are shown inclusive of applicable Swedish VAT (moms) unless stated otherwise. Fees are billed in advance on a recurring basis for the selected billing cycle and renew automatically at the then-current price unless cancelled. We may change our prices; changes apply to billing cycles beginning after we have given you reasonable notice.
Payments are processed by our payment providers Stripe and PayPal. By paying, you also agree to the applicable Stripe terms (privacy) and PayPal terms (privacy). We do not store full card details.
You are responsible for all charges incurred under your account. Late or failed payments may lead to suspension.
6. Refunds
Refunds are handled in accordance with our Refund Policy. In short, services are generally non-refundable; for a newly deployed service we may, at our discretion and as a gesture of goodwill, issue a pro-rated refund if you ask within 7 days. Domain registrations, renewals and certain third-party costs are non-refundable once incurred.
7. Domain name services
Domain registrations and related services are provided through our partner Openprovider. Domains are additionally subject to ICANN policies, the relevant registry rules and Openprovider’s Terms and Conditions and Privacy Statement, which you accept when ordering a domain.
Melonslab does not register domains directly. Registration is carried out on your behalf through a trusted, EU-based third-party partner. You remain the domain holder and owner of any domain registered for you. Because the registration, renewal and management of domains depend on that partner, the relevant registry and ICANN, Melonslab cannot accept responsibility for domain-related issues that are outside our own control — including, in the worst case, the total loss of a domain name. We will nonetheless use reasonable efforts to assist you if a problem arises.
8. Third-party services and reviews
The Services integrate third-party providers, including Stripe and PayPal (payments), Openprovider (domains) and Trustpilot (customer reviews).
After a purchase we may share your email address with Trustpilot so that it can send you an invitation to review us. This is governed by Trustpilot’s terms and privacy policy. See our Privacy Policy for how we share data.
9. Suspension and termination
You may cancel your services at any time from your account. We may suspend or terminate access if you breach these Terms, fail to pay, or where required to protect the platform or comply with law.
On termination your right to use the Services ends and we may delete associated data after a reasonable period, subject to our retention obligations.
10. Lawful requests and disclosure to authorities
As a Swedish company, we are required to comply with lawful, binding requests from Swedish courts, the police and other competent authorities, including valid requests made under applicable mutual legal assistance frameworks.
We never volunteer customer information. Before disclosing anything, we verify that each request is legitimate — including the identity and authority of the requesting body and the legal basis it relies on — and we only accept properly issued official documents submitted through our designated legal channel at compliance@melonslab.com. We reject informal, unverified or overbroad requests.
We disclose only the specific data we are legally compelled to provide, and only to the extent required. Where the law permits, we will notify the affected customer.
11. Disclaimers and limitation of liability
Except for rights that cannot be excluded under mandatory Swedish consumer law, the Services are provided "as is" and "as available". Specific availability commitments are addressed only in the Service Level Agreement.
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services is limited to the amounts you paid us for the affected service in the three (3) months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
You are responsible for maintaining your own backups of any data and content you store on the Services. To the maximum extent permitted by law, we are not liable for any loss of, or damage to, your data or content, however caused.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data, goodwill or anticipated savings, even if we were advised of the possibility. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under mandatory Swedish law (including liability for death or personal injury caused by negligence, or for fraud).
12. Indemnification
You agree to indemnify and hold harmless Melonslab and Hypefox AB against any third-party claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or related to your content, your use of the Services, or your breach of these Terms or applicable law. We will notify you of any such claim and may, at our option, take part in its defence; you may not settle any claim in a way that imposes an obligation on us without our prior written consent.
13. General
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right or provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign them, for example in connection with a merger, acquisition or reorganisation. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control (force majeure). These Terms, together with the policies referenced in them, are the entire agreement between you and us regarding the Services.
14. Changes to these Terms
We may update these Terms from time to time. We will make reasonable efforts to inform you of material changes (for example by email or a notice on the website), but we reserve the right to update the Terms at any time. Your continued use of the Services after changes take effect constitutes acceptance.
15. Governing law and jurisdiction
These Terms and any dispute relating to them are governed by Swedish law. Where our legal documents are provided in more than one language, the Swedish-language version prevails in the event of any discrepancy.
Disputes shall be subject to the exclusive jurisdiction of the courts of Malmö, Sweden (Malmö tingsrätt). Consumers may also use the Swedish National Board for Consumer Disputes (ARN) or the EU Online Dispute Resolution platform.
16. Contact
Questions about these Terms can be sent to compliance@melonslab.com.