Legal
Legal & policies
The agreements and policies that govern how you use our services.
Terms of Service
The agreement governing your use of our services and your account.
Read documentAcceptable Use Policy
The activities that are never allowed on our platform.
Read documentFair Use Policy
The fair bandwidth rules that keep the platform fast for everyone.
Read documentService Level Agreement
Our uptime commitment, how it's measured and the credits if we miss it.
Read documentPrivacy Policy
How we collect, use and protect your personal data, and your rights.
Read documentData Processing Agreement
How we process personal data on your behalf under Article 28 GDPR.
Read documentRefund Policy
Our refund position, the 7-day window and why chargebacks are prohibited.
Read documentInternal Complaints Procedure
How to raise a complaint, our timelines and how to escalate.
Read document